REGISTRATION

 

Do I need to register at fashikswanro.com

Yes, it is always advisable to register as that helps you in easily tracking your orders.

How do I register?

To register go to sign up and fill in the registration form to make your Fashik Swanro Account.

Do I have to disclose my e-mail id and phone number for registration?

Email id and mobile numbers are mandatory fields as we will send you regular updates about your orders over the mail or inform you over the phone.

Is my personal information secure at your website?

Yes, any information you share is secure on our website

Are there any charges for registration?

No, our registration process is completely free.

How do I get a new password?

If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.

Can I edit my personal information?

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

CUSTOMER CARE

How do I get in touch with your Customer Care Team? Our Customer Care Team is always happy to help. Call or WhatsApp us on +91 9888405004 at 11:30 am – 5:00 pm IST (Monday to Saturday) except all national holidays or email us on info@fashikswanro.com. When will the Customer Care Team respond to my query? Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query

ORDERS

HOW TO ORDER ONLINE?

You can Order/design your perfect fashionable gorgeous designer dress in just three steps, explain below. 1. Select Your Design, For The Outfit. 2. Select Your Pattern, For The Outfit. 3. Select Your Fabric,   For The Outfit. Ting! Your Designer Dress Is Ready Now. Your self designed dress will be carefully delivered by us to your address. Did you ever imagined that designing your own dress could be this easy? Well now it is!

I am based out of India and I want to place an order for a delivery in India. Is it possible?

Yes, shipping within India is free and you can follow the regular steps to place your order

Can it be possible to make custom fitting garment?

Yes, We Provide Be Spoke Service.

Is there a limit to the quantity that I can order?

No, there’s no limit. Shop your heart out!

How can I track my order?

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time! Alternatively, you can also log in to www.fashikswanro.com and visit the ‘My Account’ section to know your order status.

How do I know what size to order?

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the Size Chart here .

Can I cancel an order?

If you have placed an order with us and you want to cancel it , inform us within 07 hours of the order placed after which no order can be cancelled. You can cancel an order through by contacting with the Fashik Swanro at +91-9888405004 or info@fashikswanro.com. until it has been gone for processing at our Factories. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

What happens if the wrong product was delivered to me?

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

What is your Return policy?

Please read RETURN & EXCHANGE POLICY to understand the return process.

What is your Shipping policy?

Please Click Here For The, SHIPPING POLICY.

What is your Privacy policy?

Please Click Here For The,  PRIVACY POLICY.

What is Be Spoke Service ?

Please Click Here For The,  BE SPOKE SERVICE.

SHIPPING & DELIVERY

What are the shipping charges?

We offer FREE SHIPPING for all orders in India. For international orders (except USA), we provide free shipping for all orders above USD 260. On orders less than USD 260, a shipping charge of USD 25 will be applicable.

Are there any duties and taxes applicable?

All of Fashik Swanro`s orders are shipped internationally from our warehouse in India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Fashik Swanro takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases. Above is not applicable for USA. Orders from USA are shipped on DDP (Delivery Duties Paid) mode.

Do you deliver out of India?

Yes, we deliver in all the major countries. The shipping charges will vary as per your order and location. At the time of your checkout you will know the delivery charges for your international order.

What if I am not available when you deliver the merchandise?

If you are not there when we deliver the merchandise, it will be taken back and you will be notified of the same.

What do I do if my order is received in a damaged condition?

At Fashik Swanro, we ensure the safety of your order, however in any circumstances if you receive a product in damaged condition mail us with the picture of the order received with your order number and we will guide you with the next steps. If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

Can I change the shipping address of the order?

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

What is the stipulated delivery time for an order?

The estimated delivery time is mentioned for each product, in case there is any delay we will inform you of the same.

What should I do if I receive a different item from the one that I have ordered?

We ensure that we send you the right product, however in any case you receive a wrong order notify us immediately with your order number.

PAYMENT & SECURITY

What payment methods can I use?

  • PAYMENTS – You may opt for a payment method from under the following heads:
  • Paying with a credit card or debit card
  • Net Banking
  • E-wallets

Do you provide Cash on Delivery (COD) service?

Yes, we provide Cash on Delivery services at select locations. Please enter your PIN code during checkout page to confirm your area eligibility. My transaction failed, I received a payment gateway error message Please help. Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal. How do I report any suspicious activity during payment? Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account. What happens if my credit/debit card has been compromised while making a payment online? We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.