Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We like to make you aware that by using our websites you are agreeing to the collection of certain data.
Do feel contact us with your questions or concerns about privacy on this website.
Protecting Your Privacy
We’re committed to protecting and respecting your privacy and want to ensure that you are fully aware of how we use and store your data. We’re dedicated to keeping your personal data safe and will only use it to enhance your browsing and shopping experience with Fashik Swanro. By using our website (www.fashikswanro.com), you consent to the use of the data as set out in this policy.
We will only ever use your data for the purpose of fulfilling orders and improving your customer experience.
We will protect the personal data you provide us.
We’ll make things clear and simple so there are no surprises.
We’ll only hold onto the data that we need. If we don’t need it, we’ll delete it. We’ll also remove any data stored, at your request.
If you have any questions about how we protect your privacy or use your personal data, please get in touch at email@example.com and we’ll be happy to help. For all our services, we (Fashik Swanro) act as the data controller (the company that’s responsible for your privacy).
INFORMATION THAT MAY BE COLLECTED FROM YOU?
Fashik Swanro collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.
Kindly, note that Fashik Swanro does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does Fashik Swanro have access to, or store, your complete card account information.
We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.
While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from cookies sent to your browser from web server cookies stored on your hard drive, including but not limited to:
IP address, assigned to the computer which you use.
The domain server through which you access our service.
The type of computer you are using.
The type of web browser you are using.
While you are transacting on our website personally identifiable information collected about you may include:
First and last name.
Contact details including phone numbers.
PIN/ZIP code. – Demographic profile (like your age, gender, occupation, education, address and durables owned).
Personal preferences and interests (such as books, movies, music and so on); and
Your opinion on services, products, features on our websites.
We may also collect the following information about:
The pages you visit/access.
The links you click on our website.
The number of times you access the page.
Things you view, add to bag, add to wish list.
Other websites you open simultaneously while browsing on ours
We may also collect the following information about:
The Personal Information which You may provide to us and/or which we may collect is or could be the following:
Your registration details which may include the password provided by You. You may note that We adopt reasonable security measures to protect Your password from being exposed or disclosed to anyone including the Company.
Your shipping, billing, tax registration, and other information pertaining to Your sale or purchase transaction on the Website.
Your transaction details with the other users of the Website.
Your usage behavior of the Website.
Details of the computer system or computer network which You use to visit the Website and undertake any activity on the Website.
WAYS OF COLLECTING INFORMATION
Directly from the customer
We collect information directly from you when you register or buy products. We also collect information if you post a comment on our websites or ask us a question through phone or email.
Passively from the customer
We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
Information sourced from third-parties
For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
You may terminate your account at any time by writing to us at firstname.lastname@example.org from the email ID you have used for creating your account login, and mentioning Please close my Fashik Swanro account in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.
Details of the computer system or computer network which You use to visit the Website and undertake any activity on the Website.
We may also collect information to track User behavior and preferences for internal analytics from all Users of the Website. This information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons.
We may combine your Personal Information, other information and information collected from tracking technologies and aggregate it with information collected from other Users using our Website to attempt to provide You with a better experience on our Website.
You understand, agree and acknowledge that our collection, storage and processing of your Personal Information is for a lawful purpose connected with a function or activity of the Company Entities and its joint ventures. You further understand, agree and acknowledge that your Personal Information which is classified as sensitive personal information as per applicable laws is considered necessary for the Company to provide various services on its Website to You and for Your usage of the Website and other services provided by Company in relation to the Website.
HOW IS THE INFORMATION USED?
We use your contact information to send you:
Password reminder and registration confirmation.
Special offers (Any kinds of sales) Fresh Arrivals or new launching
Improve personalized features on our websites to enhance your shopping experience.
To contact you for your account / profile related matters or any other reason as may be necessary.
To provide the services requested by you example deliver merchandise ordered by you.
To preserve social history as governed by existing law or policy.
We use anonymous traffic information to:
Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
Recognize your usage privileges to our website – Administer and manage smooth functioning of our website by diagnosing problems.
Track your session and activities so that we can understand better how people use our website
We use information to contact you
We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions
We might use your information to confirm your registration for an event or contest.
We use information to improve our products and services
We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests
We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes
We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes
We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.
We use information to send you transactional communications
We might send you email to enrol for our newsletter or for discounts and offers.
We shall use information as otherwise permitted by law.
SHARING OF INFORMATION WITH THIRD-PARTIES
We will share information with third parties who perform services on our behalf
We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers
We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves
We will share information to respond to a court order or subpoena. We may also share it, if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business
For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy
We will tell you before we do this.
WHO DO WE SHARE YOUR INFORMATION WITH?
We do not share or rent your information with third parties except our agents and alliance partners.
We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfil orders, and credit / debit card processing companies to process the payment for goods and services ordered from Fashik Swanro website. These entities do not retain, store, share or use personally identifiable information for any other purposes.
We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by Fashik Swanro .
We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service.
We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:
Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;
We have your permission;
To provide products or services you have requested
We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.
We share your information with advertisers on an aggregate basis only
The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on our acquiring bank system or order forms, they encrypt that information using secure socket layer technology (SSL), used by CCAvenue.
We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at: email@example.com
WHAT SECURITY PROCEDURES ARE IN PLACE TO PROTECT INFORMATION FROM LOSS, MISUSE OR ALTERATION?
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Fashik Swanro, your Fashik Swanro ID and Password are required in order to access your profile information.
To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.
Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this website, you agree that Lulu and Sky Brands Pvt. Ltd. will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
All information gathered on Fashik Swanro is securely stored within the Fashik Swanro controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.
HOW CAN YOU CORRECT INACCURACIES IN THE INFORMATION?
To correct or update any information you have provided, our websites allow you to do it online.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
Company cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of Company or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. Company may also provide your Personal Information to various tax authorities upon any demand or request from them.
DELETING YOUR INFORMATION
If You wish to have the Personal Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that deletion of certain Personal Information may lead to cancellation of your registration with the Website and your access to certain features of the Website.
Company uses ordinary industry standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information You put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, We will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your Personal Information.
Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If You are located outside India and choose to provide information to us, please be aware that Company keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.
Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.
INFORMATION SHARING AND DISCLOSURE
Company is the recipient of all the Personal Information and shall exercise reasonable commercial endeavors for the prevention of the Personal Information provided by the Users. We may enable access of the Users’ information to the Company Entities, joint ventures, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the Company Entities and/or its joint ventures. We will ensure on reasonable commercial efforts basis that the third parties and agents employed by us for the purposes of the Website are under an obligation to maintain confidentiality with respect to the Personal Information provided by the Users and to use it strictly for the purposes of the Website only.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Company may disclose your Personal Information to such extent as the Company may deem necessary for you to enter into commercial transactions with other users of the Website.
Identity theft and the practice currently known as “phishing” are of great concern to Company. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
Company may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails You want to receive. If You decide at any time that You no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.
When you transact with us, we collect and use your contact details to provide relevant offers and product information to you via SMS. When confirming your order, you hereby expressly agree to share your contact details with us for the mentioned services. If you do not wish to be contacted about our products and services, please contact us at
Phone : +91-9888405004
Email : firstname.lastname@example.org
We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.
You can offer your views, suggestions, if any, by submitting the filled in feedback form online.
You may pay for your purchases on Luluandsky.com using one of the following options:
Valid Credit / debit Cards (VISA, Amex or Master)
Valid Debit cards (VISA or Master) may be used, if your issuing bank permits you to use these online Secure Card payments
Fashik Swanro accepts all Visa and Master credit cards and debit cards and is committed to provide a safe transaction environment by using a secure process for payment handling
Fashik Swanro also offer Cash on delivery option.
For greater security, we have enabled our systems for Verified by VISA and Mastercard Secure Code facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. Also, Fashik Swanro does not capture any such passwords and you enter this directly into a bank secure system
It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification.
At times the bank payment servers or your issuing banks payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours.
If you are using a card issued by a bank outside India to place your order and if your card is not registered for Verified by Visa or Mastercard Secure Code facility, you would have to send us a scanned copy of the Front side of the card used to place the order. The scanned copy should be sent to email@example.com. Please mention your Order reference number in the subject line of the email.
Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged in Indian currency as per prevailing rate of exchange and charge policies of your card issuer
You can contact us at:
Email : firstname.lastname@example.org
Customer Care: +91-9888405004
Monday to Sunday – 10:00 AM – 5:30 PM